Interpreter Coordination
- Availability checks
- Booking requests
- Scheduling and rescheduling
- Cancellations
Customer Operations & BPO
Scale Your Language Operations Without Expanding Your UK Headcount.
Dedicated customer support and operations teams for translation companies and LSPs. UK Business Hours, Delivered From Lahore.
Live queue
Booking #48213 · Urdu, on-siteMatched
Booking #48214 · Polish, telephoneConfirmed
Booking #48215 · BSL, videoSourcing
Built for Language Service Providers
Your booking workflow, run end to end by a team that knows it.
01
Client Request
02
Booking
03
Language Requirement
04
Interpreter Matching
05
Confirmation
06
QA
Our teams work alongside your existing operations, following your exact booking procedures, escalation rules, and communication standards.
What Your Dedicated Team Handles
Customer Support
- Incoming calls
- Email enquiries
- Live booking amendments
- Escalation handling
Back Office & Tech
- CRM updates
- Daily reconciliation
- System-agnostic integration
- Work directly inside your VoIP or booking platform
Operations, SLA & QA
Measured service, not best effort.
< 15 min
Response time on priority bookings
Weekly
Performance reporting you actually read
100%
Ticket QA sampling and review
Strict
Attendance and shift coverage discipline
SLAs are agreed during onboarding based on your volume and service requirements.
Enterprise-Grade Security
Client data, case details and interpreter records are handled under controls your compliance team can sign off on.
- NDA-backed operations across every team member
- Role-based system access, granted on need only
- Secure, managed hardware setups
- Strict access removal protocols on offboarding
The team model, side by side.
Same work. Very different cost, speed and risk profile.
Local UK recruitment
Heavy fixed cost and months of lag before a single booking is covered.
- 6–12 week hiring cycles for each seat
- UK salary, NI, pension, desk and software costs
- Coverage gaps on holidays and sick days
- Recruitment risk carried entirely by you
- Scaling down is slow and expensive
Scalable, fully managed offshore team
A dedicated squad trained on your process, supervised and QA'd by us.
- Dedicated team live in weeks, not quarters
- One managed monthly cost, fully inclusive
- Transparent candidate selection — you interview and approve
- Coverage, QA and supervision handled by us
- Scale seats up or down as volume moves
5-Day Risk-Free Operational Stress Test
Put the team on live volume for five working days before you commit. You see the tickets, the response times and the QA output first.
You interview and approve every candidate
Documented onboarding and process handover
Talk to us
Discuss your support requirements.
Tell us your booking volume, languages and hours of cover. We'll come back with a staffing model and an SLA proposal.